Privacy policy

This information text describes the management of personal data of all users who visit this website. It is information in accordance with European Directive EU 679/2016 on the protection of personal data, namely who interacts telemetrically with the web services at
STA - Südtiroler Transportstrukturen AG takes the protection of personal data very seriously. We would like you to know when we store what data and how we use it. As a company under private law, we are subject to the provisions of the European Directive 679/2016. We have taken technical and organizational measures to ensure that the regulations on data protection are observed both by us and by external service providers.

Responsiblility for data processing

Responsible for processing is the STA - Südtiroler Transportstrukturen AG, in person of its legal representative.

Personal data

Personal data is information that can be used to determine your identity. This includes information such as your full name, address, postal address, telephone number and age. Information that is not directly associated with your real identity - such as preferred websites or number of users of a website - is not included. You can use our online offer without disclosing your identity. However, if you order a Südtirol Pass Prepaid or sign a subscription, you will be asked for your name and other personal information. It is your free decision whether you wish to pass on this information or not. Data that is absolutely necessary for the conclusion of the contract will be marked as mandatory fields. 

In order to provide an optimal application, this website uses the location information of the device on which it is used. If access to the location information is not granted, the service will not function optimally, and it is recommended that you grant access to the location information. This information is processed by a third party to display a map called "Mapbox" ( and to locate the nearest stops. In addition, the anonymous location information is combined with the POI (Point of Interest) of the Open Data Hub Südtirol - Alto Adige ( The use of the location information collected by the device does not allow the user to be identified and is used solely for the purpose of providing the requested service; the other information resulting from the use of the application (such as the user's personal data, last requests, preferred stops) is stored in the computer systems of the data controller only for the time necessary to provide the requested service.

Anyone has the right to obtain confirmation of the existence of such data at any time and to know its content and origin, verify its accuracy or request its integration, updating or rectification (Art. 16 of European Regulation 679/2016). In accordance with the same article, you have the right to request the cancellation, transformation into anonymous form or blocking of data processed unlawfully, and in any case to oppose its processing for legitimate reasons.
For questions, suggestions or comments on data protection, please contact STA - Südtiroler Transportstrukturen AG,
Your details are stored on AWS (Amazon Web Service) servers within the European Union. Access to the data is only permitted to a few and specially authorized persons who are involved in the editorial, technical or commercial support of the servers.

When transferring from this website to the Südtirol Pass Portal, you will be transferred to another website where your data will be processed by a processor duly appointed by STA - Südtiroler Transportstrukturen AG in accordance with Art. 28 of European Regulation 679/2016.
When accessing the website, data is stored on our servers for security purposes, which may allow identification (for example IP address, date, time and pages visited). There is no personal exploitation. We reserve the right to statistically evaluate anonymous data records.
You can assert your rights within the meaning of the provisions of European Directive 679/2016 at any time and contact STA - Südtiroler Transportstrukturen AG in this regard.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google"), based on the principle of the legitimate interest of the person responsible for analyzing the use of the website. When calling up our website, a connection to the Google servers is established utilizing software. The data is transmitted to the Google servers, some of which are located in the USA. This website uses the function "IP anonymization". In this way, Google shortens your IP address and anonymizes it in the member states of the European Union or other countries covered by the agreement of the European Economic Area. Only in exceptional cases will the complete IP address be transferred to a Google server in the USA and abbreviated there. According to the information provided by Google, Google uses the collected data to evaluate the use of the website, to create reports on the activities of the website and to create other services in connection with the use of the website and the internet. Google may also transfer this information to third parties in compliance with applicable laws or in the context of their use of the information on Google's account. Precise information about data processing in Google Analytics is provided by the Google data protection declaration: or

Transfer of personal information to third parties

The data processing of the Web-online services takes place at the before mentioned headquarters and is carried out by the technical staff assigned to this task or by the persons in charge of occasional maintenance operations. No data from the web service is transmitted or disseminated. The personal data of those users who make contact requests will be used to provide or make available the requested service and will only be disclosed to third parties if this is necessary exclusively for this purpose.
In case of orders, we use your personal information only within STA - Südtiroler Transportstrukturen AG. We will not pass on this data to third parties without your express consent. If, while processing an order, data should be passed on to service providers, those service providers are bound to the European Directive, other legal provisions and are also contractually bound to the Privacy Policy of STA. Insofar as we are obliged to do so by law or by court order, we will transmit your data to authorities entitled to receive such information.


We install "technical cookies" or navigation or session cookies that enable normal navigation on the website (for example, selection of language, timetable search, payment or top-up Südtirol Pass, authentication when accessing personal online areas).
We also install "Analytics Cookies", which are equivalent to "technical cookies" in that they are installed and used directly by us, as the operator of the website, to collect information on the number of users in accumulated form or navigation behavior.
However, we do not install "profiling cookies", which are used to send the user advertising messages that correspond to the interests that have been filtered out based on his or her navigation behavior. To do so, the user must give his consent, in accordance with European and Italian standards.
Most browsers are set to automatically accept cookies. You can deactivate the storage of cookies at any time or set the browser to notify you in advance whenever cookies are used.


Persons under 18 years of age should not transmit personal data without the consent of their parents or guardians. We do not request personal data from children, do not collect such data and do not pass it on to third parties.

Links to other Websites

Our online offer contains links to other websites. We have no influence on whether their operators comply with the data protection regulations. This information applies exclusively to the website of our company, but not to websites that are accessed via further links.

Processing modalities

All data collected will be processed with automated tools solely and exclusively for the purpose of the necessary management of the information. Special security measures are taken to prevent data loss, unauthorized or improper use or unauthorized access.

Rights of data subjects

The persons to whom the personal data refers have the right at any time to obtain confirmation of the existence or otherwise of such data and to know its content and origin, verify its accuracy or request its integration, updating or rectification (Art. 16 of European Directive EU 679/2016).


The rapid development of the Internet makes it necessary to continually adapt our Privacy Policy. You will be informed about new developments here on an ongoing basis. Please note that this document, which is published on the website at, represents the "Privacy Policy" of this website and is updated on an ongoing basis.